At Printify Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our printing, branding, and design services.
Please read this policy carefully. By using our website and services, you consent to the data practices described below.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Identification Information: Full name, company name, email address, phone number, postal address, and GST number (if applicable).
- Project-Related Information: Artwork files, design briefs, brand guidelines, and any other content you submit for printing or design.
- Communication Data: Messages sent through our contact forms, quote requests, and email correspondence.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected via cookies and similar technologies.
- Payment Information: We do not store full credit/debit card details. Payments are processed through secure third-party gateways, and we only retain transaction references.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your print orders, including artwork review, production, and delivery.
- To communicate with you regarding your orders, quotes, invoices, and project updates.
- To provide design consultations and creative services you have requested.
- To send you marketing communications, newsletters, and promotional offers if you have subscribed. You can opt out at any time.
- To improve our website, services, and customer experience through analytics.
- To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Functional Cookies: Remember your preferences and past interactions.
You can disable cookies through your browser settings, though some features of the site may not work as intended.
4. Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share data in the following limited circumstances:
- Service Providers: With courier partners for order delivery, payment processors for transactions, and cloud hosting providers for data storage. All partners are bound by confidentiality agreements.
- Production Partners: If a specialised finishing process (e.g., foil stamping) is outsourced, we share only the necessary artwork files.
- Legal Compliance: If required by law or in response to a valid legal request from authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be part of the transferred assets.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include:
- SSL encryption for all data transmitted through our website.
- Secure servers with access restricted to authorised personnel only.
- Regular security audits and software updates.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Order and billing records: 7 years (as required by tax laws).
- Artwork files: 2 years from last order, unless you request earlier deletion.
- Marketing subscriptions: Until you unsubscribe.
- Website analytics data: 26 months.
7. Your Rights
Depending on applicable laws, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Objection: Object to processing for direct marketing purposes.
- Data Portability: Request your data in a structured, machine-readable format.
- Withdraw Consent: Withdraw any previously given consent for data processing.
To exercise these rights, please contact us using the details in Section 10. We will respond within 30 days.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor has provided us with personal data, we will delete it promptly.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Material changes may be notified to you via email if you are a registered client.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our Data Protection Officer:
- Email: privacy@printifypro.in
- Phone: +91 98765 43210
- Address: Data Protection Officer, Printify Pro, Ring Road, Surat, Gujarat – 395002
Last updated: May 20, 2025